Delivery
Orders are delivered directly to your residential or commercial project site using RoofSkin's courier service.
Orders are processed and dispatched once full payment has cleared. Standard delivery is normally 2–3 working days, subject to courier network conditions. Delivery times are estimates only.
We currently deliver to mainland UK only.
Please make sure someone is available on site to accept and sign for the delivery. If the courier cannot deliver, the parcel may be taken back to the depot and re‑delivery charges may apply.
Delivery times may be affected by circumstances outside our control, including severe weather, industrial action, courier delays or any unforeseen circumstances.
Courier Delays Notice
Courier delivery times are estimates and are outside our direct control. We recommend that customers do not arrange roofing work or book installation labour until their materials have arrived and are checked.
We cannot be responsible for additional costs arising from courier delays or circumstances outside our control.
Delivery Checks
Please check your order as soon as it arrives.
If anything is missing, damaged, leaking, or incorrect, please contact us as soon as possible, after delivery, so we can help resolve the issue.
If you suspect that a container has been damaged, please do not open or break the factory seal.
Minor dents or scuffs caused during courier handling will not normally affect the product while the factory seal remain intact.
5. Return Shipping
Eligible online purchases may be returned in accordance with applicable consumer cancellation rights. Due to the specialist nature of RoofSkin, products being returned should remain unopened, with factory seals intact and no evidence of tampering. Your statutory rights are not affected.
Customers are responsible for the cost of returning goods for a change-of-mind return.
We'll provide return instructions where required.