Refund Policy

At Liquid Roof Armour we want you to be satisfied with your purchase. As we supply professional, high performance liquid membrane products, our return process is subject to specific trade and product requirements.

Return Notification Window - 14 Days

If you wish to cancel an eligible purchase under your cancellation rights, you must do so within the applicable 14-day cancellation period.

Returns requested outside this period will not normally be accepted unless the return relates to faulty, damaged, incorrectly supplied goods or another statutory right.

Damaged or Missing Items - 3 Days

Any damaged, leaking, or missing items must be reported within 3 days of delivery so that we can investigate and resolve the issue as quickly as possible.

Unopened Products Only

Due to the specialist chemical nature of RoofSkin, products being returned must remain unopened, with factory seals intact and no evidence of tampering. Your statutory rights are not affected.

Return Shipping

Customers are responsible for the cost of returning goods for a change-of-mind return.

the goods are faulty, damaged or incorrectly supplied, we will cover the cost of the return. Return instructions will be provided to you.

Return Costs:

All return costs, unless the goods arrived damaged, are the responsibility of the customer.

For a change of mind return the cost can vary depending on where you live and range between £27 and £45 plus vat.

If you live within a 15 mile radius of the NP10 9SA postcode, we can provide a collection for a collection fee of £20.

Courier:

Due to the nature of this product standard couriers cannot accept RoofSkin products ,You must use DX Freight.

Refund Payment:

Refunds will be processed to the original payment method once the returned goods have been received and inspected.

Return Checklist:

Undamaged: Email us clear close- up photos of the un-broken factory lid seal before a return can be authorised.

Damaged: If the item is damaged, send us clear close up photos of the damaged item. we will inspect the damage and will give further instructions and arrange a replacement or a refund.

Double-Packed: The RoofSkin tins must be double packed upright inside a heavy-duty cardboard box.

Internal Protection: You must tightly pack bubble wrap or thick protective packaging inside the box to completely stop the tin from moving.

Once your return is securely packaged, please keep the package ready for collection by the specialist courier you have arranged.